avert®
Preventing repossessions is good for your business. After all, the repossession process carries significant costs in time and money. Worse, when you assign an account for repossession, it's the end of a potentially profitable customer relationship.
Avert, offered by Stephens & Michaels Associates, Inc., focuses expressly on recovery of your past due receivables. By bringing delinquent accounts back up to date, Avert delivers quantifiable benefits:
- Increased revenue
- Fewer charged off accounts
- Fewer repossessions
- Increased customer retention
- Reduced deficiency balance losses
- Reduced collateral management costs
- Reduced DSO
How Avert Works
Think of the Avert program as an extension of your existing collection team-one with longer reach and more resources. Depending on the need, SMA has a range of Avert services to offer, including:
- Up-to-date collections
- Skip locate
- And if necessary, repossession conducted by our nationwide network of investigators and agents.
SMA's Avert collectors leverage our proprietary skip tracing waterfalls and techniques. They locate customers, bring them current and return them to you with up-to-date accounts and new demographic information.
With an average of seven years' experience, Avert collectors are dedicated to the resolution of collateral loans. Factor in our smaller queue counts, and you can expect:
- Higher contact rates
- More promises to pay
- Quicker upgrading of delinquent accounts to "up to date" status.
Concentrate on Running Your Business
That's the whole idea behind Avert. We let your own in-house collection team focus on past due accounts BEFORE they become delinquent. For accounts that have become delinquent, employing SMA as a third-party collection agency through our Avert program sends a strong message. Yet at the same time, our Avert teams conduct every customer interaction in a dignified, respectful and understanding manner-always with the aim of maintaining your hard-earned relationships.
To learn more about Avert click here to view our Digital Brochure or for more information call 1.888.340.1740 to speak to a member of our Sales Team.
